Effective Date: August 2026

At Veralique, every gift box is thoughtfully curated and carefully packed to ensure a beautiful gifting experience. If you experience any issue with your order, we're here to help.

Please read our Refund & Return Policy below.

Order Cancellation

Orders may be cancelled before they have been packed or dispatched.

If your order has already been packed or handed over to our delivery partner, it can no longer be cancelled.

To request a cancellation, please contact our support team as soon as possible after placing your order.

Returns

Due to the nature of curated gift boxes and personalized products, we do not accept returns for change of mind or personal preference.

However, returns may be accepted in the following situations:

  • You received the wrong product.
  • Your order arrived damaged during delivery.
  • An item is missing from your order.
  • You received a defective product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of receiving your package.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Clear photos of the package
  • Clear photos of the damaged or incorrect item

Once verified, we will offer an appropriate solution, which may include:

  • Replacement of the affected item
  • Replacement of the entire gift box (where applicable)
  • Partial or full refund

Personalized Products

Products that include:

  • Personalized gift messages
  • Custom packaging
  • Custom designs
  • Special customer requests

cannot be returned or refunded unless they arrive damaged or incorrect.

Refund Process

If your refund request is approved, refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider.

Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

  • Incorrect shipping address provided by the customer.
  • Delivery attempts were unsuccessful due to recipient unavailability.
  • Minor color or packaging variations caused by lighting or screen differences.
  • Damage caused after the product has been delivered.
  • Requests made more than 24 hours after delivery.

Delivery Issues

If your package is delayed due to circumstances beyond our control, including:

  • Natural disasters
  • Political unrest
  • Courier service disruptions
  • Public holidays
  • Severe weather conditions

Veralique will work with our delivery partners to assist you, but delivery timelines may be affected.

Exchange Policy

We currently do not offer product exchanges unless an item is defective, damaged, or incorrectly delivered.

Contact Us

If you need assistance regarding your order, please contact our support team.

Email: support@veralique.com

Phone: +880 1710-106483

Website: www.veralique.com

Our team will review your request and respond as soon as possible during business hours.

Customer Satisfaction

Your satisfaction is important to us. Every Veralique gift box is carefully prepared with attention to quality, presentation, and detail. If something isn't right, we'll do our best to make it right in a fair and timely manner.